SALES TERMS & CONDITIONS
PREMISES
The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.mikesfactory.com under the EU distance selling regulations.
ABOUT US
This website is operated and owned by Mihai Erdely (trade name) - Sole proprietorship (Einzelunternehmen), a Austrian based small family business that identifies under Mike's Factory (brand name) with the following details:
Registration address: 45 Neustadt, 6800 Feldkirch, Austria
VAT number: ATU76176647
Our general contact details:
email: office@mikesfactory.com
phone: +4369010001404
PRICES
Prices are displayed in EUR and include TAX (20%) for all EU Member States.
ORDERS
All payment transactions are in EUR. No extra payment will be required upon delivery in all EU countries. Local taxes and import duties may be required upon delivery for those orders destined outside the European Union. Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at office@mikesfactory.com
SHIPPING AND DELIVERY
The fulfillment of an order depends on the availability of the product/s ordered. In case the payment is made through online credit/debit card the order will be dispatched as soon as the amount will be credited. Delivery TIMES for all EU member states are between 5 and 10 working days. Standard shipping is made by national tracked insured post. For fast shipping (EMS or UPS) please contact us before placing an order at office@mikesfactory.com
For orders over 60€ (limited time offer) - an unlimited number of products in one order - we offer FREE SHIPPING in all E.U. member states including Switzerland.
All orders shipped in Austria are delivered free of charge.
Important NOTICE: At checkout, for orders over 60 € you must sellect Free Shipping instead of the automatically selected Flat rate National Postal Service!
YOUR RIGHT TO RETURN AN ORDER
Mike's Factory guarantees a full refund with the exception of import duties and local taxes. You can return a product within 30 days of receiving your order. The refund will be issued within 14 days of receiving the returned product.
You cannot return:
- personalized products
- products purchased for professional and/or commercial use
Products returned without warranty seal, used or incomplete will not be refunded.
If you decided to return an order, full or partially, you must complete the following form, print it and send it by regular mail to: Mihai Erdely Address: 45 Neustadt, A-6800 Feldkirch, Austria or you can print it, sign it and send a scan copy by email at office@mikesfactory.com
Model withdrawal form
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To Mihai Erdely Address: 45 Neustadt, A-6800 Feldkirch, Austria Email: office@mikesfactory.com Phone: +4369010001404 |
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I/We .............................hereby give notice that I/We..................... withdraw from my/our..... contract of sale of the following goods................................................................................................................. / for the provision of the following service....................................................................................................... |
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Ordered on (date of purchase)................/received on(date of receiving the physical goods)...................................... |
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Name of consumer(s),.................................. |
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Address of consumer(s),.......................................... |
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Signature of consumer(s) (only if this form is notified on paper),....................................... |
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Date......................... |
.The return shall be paid by the customer who is fully responsible. For this reason, Mike's Factory suggests using a tracked shipping system.
WARRANTY AND CONFORMITY
If the parcel is damaged upon delivery the customer should contact Mike's Factory within 48 hours of the delivery. All Mike's Factory products are covered by a 12 months warranty (except products that are stated as having a longer warranty time but not less than 12 months) starting the day of the delivery.
In case there are any problems the customer should contact Mike's Factory and provide pictures of the problem to office@mikesfactory.com. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Mike's Factory reserves the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it is missing the alleged lack of conformity. The customer should check that the products received correspond to those ordered. If the products delivered have defects the customer should notify Mike's Factory within 48 hours upon delivery providing pictures of the defect to office@mikesfactory.com Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.
GOVERNING LAW
The execution of the purchase contract between the customer and Mihai Erdely takes place in Austria and is regulated by the relevant Austrian Law and the European Distance Selling Regulations. The Court of Feldkirch will have jurisdiction in case any controversy arises.
PAYMENTS
- Cash on delivery in EUR (only in Austria)
- Direct Bank Transfer -EUR - SEPA payment
- Online Credit/Debit card payment
Cash on delivery is not allowed for engraved or made to order products.
SECURITY
Each fraud attempt will be recognized and reported to the local government.